Tuesday, November 18, 2008

Rogers website is brutal

I prefer a more poetic title, but in this case the title is too accurate.

Periodically I will take a look at my bills in detail to compare services to see what's available. As a Rogers Internet & TV customer I went online to see what packages Rogers has available to see if there is something better suited to our needs.

I was shocked to see that Rogers Lite internet service is listed as 19.95 whereas I'm paying 32.95.
I then went to check on the price of my Extended Basic package which costs me 53.98/mth. The comparable VIP package is listed at 42.99 !!!

But wait of course there's a catch. It's a promo price for new customers. Of course, it was too good to be true. Bait and switch or "good marketing"? So I looked to find out what the Real prices were. And I looked some more. Couldn't find it. I could not find the prices. Even if the prices are there, being that buried is just ridiculous.

I had to call in and talk to a rep which was equally painful as it seemed their system terminology was different than the website.

I understand that you want to be as appealing as possible to new customers, but this disregard for your current customers is hard to swallow.

So i'll be shopping around. I'll be a new customer to Bell right?

1 comment:

moocow422 said...

dude bell's customer service is horrible. i was on home phone with them for at least 20 yrs or so. last xmas/new years, our home phone was out for 2-3 wks, and they wouldn't come to take a look at it free of charge -- it would only be free if it were found to be their fault, otherwise they'd charge us $90 for the visit.